Contact us

We are committed to ensuring you have the best experience possible with your PlushToy.shop purchase. Please feel free to reach out to us at any time. We are happy to answer all questions to the best of our ability.​

Our support teams hours are: Monday to Friday : 9:30AM-6:30PM – Saturday: 9:30AM-5PM, (GMT) Greenwich Mean Time (London)

    We will do our best to reply to you within 1 business day. If you do not receive a response in 2 business days please check your spam or junk folder.

    Frequently asked questions

    Do you offer free shipping?

    Yes, we offer free standard international shipping on all orders over $49 to selected countries and regions, including the UK, US, Canada, the EU, Australia, New Zealand, and more. Orders under £49 incur a flat shipping fee of $8.94.

    How long does it take to process and ship my order?

    Most orders are processed within 1 to 3 days, but all orders are processed within 1 to 7 business days (excluding weekends and holidays). You will receive a notification once your order has shipped.

    How long will shipping take?

    Shipping typically takes between 7 and 10 days, but delays due to customs or import duties can extend shipping times. We recommend allowing for additional time depending on your location.

    How can I track my order?

    You can check the status of your order through our Order Tracking page. Once your order has shipped, you will receive an email with a tracking number. Please allow up to 48 hours for tracking information to become available.

    Can I return an item if I change my mind?

    Yes, you can return items within 30 days of delivery for a refund or exchange, as long as the item is in its original condition and packaging. However, return shipping costs are not covered.

    How long will it take to receive my refund?

    Refunds will typically be processed within 10 business days. If more than 15 business days have passed since your return was approved, please contact us at Contact@Plushtoy.shop.

    What happens if I don’t receive my refund?

    If you haven’t received your refund yet, check your bank account and contact your credit card company, as there may be some processing time. If you still haven’t received it, contact us at Contact@Plushtoy.shop.